Make the area safer
Stay clear of standing water near outlets, appliances or electrical panels. If conditions are unsafe or anyone may be in danger, contact emergency services first. If it is safe, stop the water source and move only what you can without creating another hazard.
Document the damage before cleanup
Photograph the source, affected rooms and damaged belongings before moving or discarding anything when it is safe to do so. Note when you discovered the damage and keep receipts for reasonable emergency measures. This record helps when you speak with an insurer or compare cleanup providers.
Ask for a clear cleanup scope
Water can keep moving through floors, walls and belongings after the source is shut off. Ask a provider to explain the proposed extraction, drying and repair work in plain language, including what could change the scope or cost.
- What water source was identified, and has it been stopped?
- Which rooms and materials need extraction, drying or further assessment?
- How will the provider check that moisture has been addressed?
- What is included now, what may be added later and how will costs be explained?
- Is the provider licensed and insured for the work in your area?
Frequently asked questions
What should I do first when water is spreading?+
Keep people away from standing water near outlets, appliances or electrical panels. If it is safe, stop the water source, take photos and move only what you can without creating another hazard.
Should I wait to contact my insurer?+
Contact your insurer early and ask what documentation they need. Keep photos, notes and receipts for reasonable emergency measures, but do not delay urgent safety decisions while you wait for an answer.
What should I ask a cleanup provider?+
Ask what they observed, what work they recommend now, how they will measure drying, what is included in the scope and how changes or costs will be communicated before you authorise work.